Shipping policy

Order Delivery

  • Delivery estimates are provided as estimates only and should not be taken as guarantees. Please be aware there may be additional delays due to unforeseen circumstances.
  • Orders may take up to 5 business days to process before being shipped.
  • We reserve the right to cancel orders for any order where the shipping fees exceed 25% of the order's subtotal, or the right to send an additional invoice for the shipping fees.

Returns & Exchanges

      • No Refunds. Exchanges or Returns for store credit only.
      • To initiate a exchange, contact print@lbgrx.com for authorization. Unauthorized exchanges will not be accepted.
      • Exchanges for store credit must be requested within 10 days of purchase, with the original receipt required.
      • Items must be in new, unused/unworn condition, with all original tags attached and in their original packaging. Removing tags may void your right to return.
      • Return shipping for non-defective items, including the initial shipping and return shipping, is the responsibility of the buyer. We recommend using a tracked delivery service.

Specific Product Policies

      • Clothing: Regular-priced defective tops can be exchanged within 14 days of purchase with the original receipt, covering manufacturing defects only. This does not include normal wear and tear, improper use, or accidental breakage. The replacement will be for the same model, with only one exchange allowed. Discounted products is not eligible for exchanges or returns.
      • Customized Items: Products personalized with logos, names, numbers, embroidery, or any printing are considered final sale and cannot be returned or exchanged. This policy also applies to footwear and gloves with customization.
      • Hygienic Products: Items such as underwear, undergarments, socks, mouth guards, masks, and face coverings are final sale for hygienic reasons.
      • Gift Cards: These are final sale and cannot be refunded or returned.

Additional Terms

      • Customers are responsible for all regional taxes, postal charges, return shipping costs, customs charges, and handling fees. Refusing a parcel due to import duties or taxes may result in deductions from the refund for all related shipping costs.
      • In the event of concerns regarding payment fraud, we may contact you for additional information to verify the order's legitimacy.
      • In-Store Pickup: Orders must be picked up within 15 days. Unclaimed orders will be restocked, and a store credit will be issued.

Exclusions & Clarifications

    • Some exclusions may apply that are not listed here. We reserve the right to amend policies or handle exceptions on a case-by-case basis.

This policy aims to ensure a transparent and fair process for our customers while maintaining the integrity and quality of our products.